Terminated Waitress

 Fired Waitress Essay

The Case of the Dismissed Waitress

In corporate it is important the a company set up some crystal clear order of business the moment dealing with organization ethics. Moral business practices can build customer relationships. Unethical business practices could cause a business to get rid of customers. In such a case study someone will be arrive familiar with the ethical practice of a Reddish colored lobster retail outlet in Nice Hill, Pa. Problem/ Issue Identification

A waitress at the local Pa Red Lobster served a African American couple. The partner order prime rib and was not thrilled with the ribs or the provide of the man. After spending money on the food she posted a customer review card inside the comment container. The waitress then got the brief review card in the box and destroyed it. This event caused the waitress her job. The lady was dismissed.

We can presume from this circumstance that the waitress did not wish the episode known. The girl may took other comment cards and still have never recently been caught. We could also presume this is a great isolated incident that the man made a major mistake. Taking a look at the honest issues a comment box should be handled by the administrator or higher. Cafe employees should not have access to this kind of box by any means. The store will not have techniques that secure customer feedback.

This is related to Consumer Stakeholders and Exterior Stakeholder concerns. The major overriding issues happen to be that the organization does not supply the consumer using a secure type source. The buyer freedom to critic the serve has been violated, which could lead to the lose of customers. The company has policies in place but the methods to ensure the procedure are adopted are not produced. The subwoofer issues this is that this is not only an occurrence that is person. This is a situation that has been taking place for a while today. This has not do with race although customer service safeguard. Analysis/Evaluation

The stakeholders in cases like this are the shareholders and traders, Employees and managers,...


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