Case Study Penang Mutiara

 Case Study Penang Mutiara Essay

п»їCase research Penang Mutiara

Theme Operations Efficiency: The five operations performance objectives, Likewise see address materials Section 2 Hayes and Wheelwright's four phases of operation contribution. Theme Operations Strategy: Order earning and being qualified objectives Cost-being productive, quality-being right, speed- being fast, dependability-being in time and flexibility- being able to modify.. 1 . Quality: Other ecuries members may help one and other and make sure they may have the correct understanding. This will preserve the company tests their employee's knowledge. As well the fact that staff members will be providing a quality service to consumers could potentially boost staff spirits because they will see that consumers are happy using their quality services and encourages them to maintain a high level of quality. In the event conformance top quality is high in each of the operations processes and actions very few faults will be being created. This generally means that value is saved, stability increases and (although it is not mentioned clearly in the chapter) speed of response increases. This is because, if an operation is continually correcting mistakes, this finds it hard to respond quickly to buyers requests. 2 . Speed: Since staff need to give a fast response, this will help maintain stability as they will probably be on time. The very fact that personnel must be able to do more than a single job, this kind of shows that speed helps them be more adaptable. 3. Consistency: helps increase speed in house because they are maintaining their guarantees. It prevents lateness leading to disruption and wasted time and energy, therefore keeping cost and giving an company the stability which allows it to further improve its efficiencies. 4. Flexibility: namely flexibility speeds up response, flexibility will save you time (and therefore money), and flexibility will help maintain dependability. 5. Price: If handled properly, superior quality, high speed, large dependability and high versatility can not just bring their own external...


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